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Find answers to the most common questions about managing your subscriptions

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  • Subscription Plans
  • Subscription Contracts
  • Widgets
  • Customer portal
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  • FAQ
  • Troubleshooting
  • How to remove the one-time purchase option for a product
    How to Remove the One-Time Purchase Option for a Product Summary Learn how to make your products available only through subscription, using either a product-specific or store-wide approach. This is useful for subscription boxes, memberships, or recurring services where one-time purchases are not desired. Table of Contents When to Use This Guide Method 1: Make Individual Products Subscription-Only (Recommended) (3-method-1-make-individual-proFeatured
  • How to set up free subscription shipping
    Offering free shipping for subscriptions is an effective way to attract new customers and boost their lifetime value (LTV). You can easily achieve this by using Shopify’s built-in automatic discounts feature. This guide provides a step-by-step tutorial on how to create and test your free subscription shipping discount. Table of contents Should I offer free shipping? Creating a free subscription automatic discount (3-creating-a-free-subscription-autPopular
  • Creating a test subscription order
    Testing subscription orders is essential for ensuring customers receive the correct discounts and that orders renew as expected. We strongly recommend that all merchants create at least one test subscription to fully understand the app’s functionality before going live. This guide provides two effective methods for testing subscriptions in Shopify: using test payments and applying a 100% discount code. Each method allows you to verify subscription renewals without incurring charges. By followinSome readers
  • How to change the subscription policy text on the product page
    When you choose a subscription option in the app, you might see some text appear below the purchase buttons. Shopify includes this to ensure customers clearly understand they are starting a subscription with your online store. While this default message is helpful, you may want to customize it to better reflect your store’s terms or use your own wording. This guide will walk you through the steps to modify that text easily. The policy typically states: "This item is a recurring or deferred puSome readers
  • How to set the price of a subscription
    Not sure how to adjust the price for subscription options on your product? This step-by-step guide will walk you through different methods for editing subscription pricing to fit your business needs. Table of contents Method 1: Subscription plan discounts Method 2: Subscription variants Method 3: Prepaid subscriptions Troubleshooting ConclusiFew readers
  • How to Offer a One-Time Use Subscription Discount
    This guide explains how to offer a larger discount to new subscription customers—and ensure it can only be used once. This setup is perfect if you want to give first-time subscribers a bigger incentive (e.g., 15% off) and then apply a smaller recurring discount (e.g., 5%) for ongoing orders. Table of Contents When to Use This Guide Step-by-Step: Create a One-Time Discount for New SubscribersFew readers
  • How to Change/Translate Main Language Texts
    If you notice that the left column in Settings Translations section of the app is disabled and you need to change those labels, this guide will help you update them in the correct locations. Overview The main language texts in Super Simple Subscriptions are configured in various places throughout the app. While translations for additional languages can be managed in the Translations section, the primary language labels need to be updated at their source. Where to Update Main LanFew readers
  • How to update a subscription payment method
    Updating a subscriber's payment method ensures orders continue without interruption. Customers can manage their own payment details from the portal, and merchants can make changes directly on the contract page. Table of contents Customers: update in the customer portal Merchants: update from the contract page Related articles Customers: update in the customer portalFew readers
  • Upsells
    Upsells let you recommend extra products to customers who already have a subscription — and let them add the product to their subscription in one click. It's one of the easiest ways to grow average order value from subscribers you already have. This guide explains how upsell offers work and how to create one. Table of contents How upsells work (3-how-upsells-woFew readers
  • Selling subscriptions with B2B, Markets, and multiple currencies
    Super Subscriptions works for the vast majority of Shopify stores, but a few questions about B2B, Markets, and multiple currencies come up often. This guide explains what's supported, what isn't, and the recommended workarounds. Table of contents B2B / wholesale Restricting subscriptions to certain customers Markets and multiple currencies Related guides (3-rFew readers
  • Which payment gateways work with subscriptions
    Subscriptions charge your customers automatically on a schedule, so they need a payment gateway that can securely store a payment method and bill it again later. This guide explains which gateways work, what to do if yours isn't supported, and the most common gotchas (especially with PayPal). Table of contents How subscription payments work Supported payment gateways PayPal — important limitations (3-paypal-imporFew readers
  • How subscription discounts work
    There are two different ways to discount a subscription, and knowing which one to use saves a lot of confusion. This guide explains the difference between a subscription option discount (your everyday "subscribe & save") and Shopify discounts (codes and promotions), including how to make a discount apply only to the first order or to every renewal. Table of contents The two kinds of discount Subscription option discounts (subscribe & save) (3-sFew readers
  • Offering a free trial or discounted first order
    Want new subscribers to get their first order free or at a special intro price? Super Subscriptions doesn't have a dedicated "free trial" switch, but you can achieve the same result with a Shopify discount that only applies to the first payment. This guide shows how. Table of contents How it works Set up a free or discounted first order Good to know Related guides HFew readers
  • Changing the next billing or charge date
    "Where do I set the date a customer is charged?" is one of our most common questions. The answer depends on whether you want to set a billing date for all new subscriptions on a plan, change the date for one customer's existing subscription, or let customers reschedule themselves. This guide covers all three. Table of contents Set a fixed billing date for new subscriptions (anchor dates) Change the next billFew readers
  • Can customers subscribe to multiple products at once
    Yes — a customer can subscribe to several products. How those products are grouped into subscriptions depends on their delivery frequency. This guide explains the grouping rules and points you to the right tool when you want products bundled together. Table of contents How multiple products are grouped Selling a fixed set together Letting customers choose their own items (3-letting-customers-choose-theirFew readers
  • Applying subscriptions to specific products and collections
    You decide exactly which products can be purchased on subscription by assigning them to a subscription plan. This guide shows the three ways to assign products — all products, specific collections, or specific products and variants — and the one gotcha to watch for with automated collections. Table of contents Where products are assigned All products Specific collections Specific products and variantsFew readers
  • How to delete a subscription plan
    This guide explains how to delete a subscription plan or a single subscription option, what happens to current subscribers, and how to stop new sign-ups without deleting anything. Table of contents Delete a subscription plan Delete a single subscription option What happens to existing subscribers Stop new sign-ups without deleting (3-stop-new-sign-ups-without-deleFew readers

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