• Adding the customer portal link to your store navigation

  Make it easy for your customers to manage their subscriptions by adding a “My Subscriptions” link to your store’s navigation menu. This guide walks you through the steps for both the Customer Accounts Portal and the Legacy Portal. When to Use This Guide Use this guide to: Help customers find their subscription portal directly from your storefront Improve accessibility and reduce support requests Support both Shopify’s native Customer Accounts and the Legacy Portal formatPopular

• A Beginner's Guide to the Customer Subscriptions Portal

  The customer portal determines how your shoppers manage their subscriptions after purchasing. This guide walks you through the two available experiences: the Customer Accounts Portal (recommended) and the Legacy Portal. Table of contents How customers access the portal CustomerFew readers

• Cancellation and pause flows

  Not every customer who clicks "cancel" really wants to leave — many just need a break or a small incentive to stay. Cancellation and pause flows let you guide those customers through a few steps before they go, so you can save subscriptions you'd otherwise lose. This guide covers both. Table of contentsFew readers