Super Subscriptions Helpdesk
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Tailor all aspects of the subscription process to your store
Shipping
Shipping Settings
| To access this settings page, go to Super Subscriptions > Settings > Shipping These options control how shipping rates behave for subscription orders and where you manage subscription shipping profiles. Table of contents Recurring shipping options Automatic price updates Shipping profiles [Free subscription shippin
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Translations
Notifications
| To access this settings page, go to Super Subscriptions > Settings > Notifications Customizing your email templates lets you control the branding and wording of every notification sent to customers and staff. You must verify a sender email before editing any subjects or body text. Each notification can be toggled on or off in the main Notifications settings. Table of contents [Verify sender email](#3-
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Billing and renewals
Billing and Renewal Settings
| To access this settings page, go to Super Subscriptions > Settings > Billing and renewals Proper billing and renewal settings ensure subscribers are charged correctly and on time. This guide walks you through each option available on the Billing and renewals settings page and how they affect subscription processing. Table of contents Automatic price updates [Time zone](#3
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Tags
Tag Settings
| To access this settings page, go to Super Subscriptions > Settings > Tags Tags help segment customers and orders based on subscription status. Table of contents How subscription tags work Customer tags Order tags Related guides How subscription tags work Active subscription tags are automatically applied to t
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Dunning
Dunning Settings
| To access this settings page, go to Super Subscriptions > Settings > Dunning Managing failed payments keeps subscriptions active. The Dunning page lets you decide how many times to retry charges, how long to wait between attempts, and what happens if payment still fails. Table of contents Payment retries Failure action Related guides
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Out of stock
Out of Stock Settings
| To access this settings page, go to Super Subscriptions > Settings > Out of stock Determine what happens when a subscribed product becomes unavailable. Table of contents Out of stock handling Avoiding skipped renewals Related guides Out of stock handling || Control how renewal orders behave when items are unavail
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Customer portal
Customer Portal Settings
| To access this settings page, go to Super Subscriptions > Settings > Customer portal The customer portal lets shoppers manage their own subscriptions with minimal effort from you. Table of contents Subscription management Product management Bundles in the portal Next billing date [Deliv
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Translations
| To access this page, open Super Subscriptions > Settings > Translations and choose a language. Click a category such as Subscription offers, Widgets, Customer portal (legacy), Subscription portal, Notifications, or Bundles to open its translation editor. The URL ends with that category key, for example /app/settings/translations/subscription-plans. Use this editor to translate labels
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