• The subscription widget is not displayed in my store

  You have installed the Super Subscriptions app and set up a subscription plan, but the subscription options widget is still not visible in your online store? This article will help you identify the most common reasons for this issue. Follow the troubleshooting steps below to ensure the widget appears on your theme! Table of contents Troubleshooting Steps Step 1: Ensure the widget is enableSome readers

• Changing a product variant is not updating the widget prices/options

  You have successfully added a product to your subscription plan and enabled the subscription widget. Now you are testing it and you notice the prices/options are not updating when you switch between the different product variants. This article will walk you through why that is happening and the steps you need to take to address the problem. Table of contents Why is this happening Recommended approach Technical explanation (3-teFew readers

• How to share your online store password with support

  Sometimes, the Super Subscriptions support team may request access to your online store password. This typically happens if your store is password-protected or still in development, and we need to troubleshoot issues related to the subscription widget and its interaction with your theme. This guide will walk you through how to securely share your password with us so we can efficiently resolve any issues. Table of contents Why we request your online store password (3-why-we-request-youFew readers

• My subscription free shipping discount is not working

  Have you have set up a free shipping discount for your subscriptions but something is not working? This guide will walk you through identifying and resolving the most common issues with this discount. In the discount settings, ensure that the Purchase type is set to Subscription Ensure you have seleFew readers

• The one-time purchase option is not showing on the product page

  If you have recently added a subscription plan for your product and enabled the widget, you may notice that the option to buy the product on a one-time basis is no longer available. This guide will walk you through the steps needed to restore the one-time purchase option. Table of contents Why is the one-time purchase option not showing in my online store? Case 1: The product is designated as subscription-only (Few readers

• My Customers are not able to edit their subscriptions

  If shoppers report that they can't manage a subscription from the portal, use these troubleshooting steps. Table of contents How customers access the portal Ensure the customer portal is enabled Allow cancellations in customer portal settings Ensure the customer portal is correctly linked in your online store navigation (3-ensure-the-customer-porFew readers

• Subscriptions are not adding to cart

  The widget shows on your product page, but clicking subscribe doesn't add the subscription to the cart — or only the one-time option works while the subscription option does nothing. This guide walks through the common causes in order. Table of contents 1. Enable the app embed 2. Check your payment gateway 3. Look for a theme or cart-app conflict 4. Confirm the produFew readers

• Subscription emails going to spam or not being received

  Super Subscriptions sends transactional emails to your customers (subscription started, upcoming renewal, payment failed, and so on). If those emails land in spam or don't arrive, it's almost always an email authentication issue. This guide explains how to fix it. Table of contents 1. Verify your sender email 2. Set up email authentication (SPF, DKIM, DMARC) 3. Other things to check (3-other-thiFew readers

• Where to find failed or past-due subscriptions

  When a renewal can't be charged, you'll want to find the affected subscriptions quickly and see why they failed. This guide shows where failed and past-due subscriptions live in the app and how to filter for them. Table of contents Filter the Contracts list What the failure types mean Why a subscription shows as Failed (or Paused) Fixing a failed subscription (3-fiFew readers

• Understanding billing attempt failures

  When a subscription renews, Shopify makes a billing attempt — it tries to charge the customer's saved payment method. If that charge doesn't go through, the attempt fails. This guide explains every type of billing-attempt failure, what each one means, who can fix it, and what the app does automatically. Table of contents Where you see billing errors What happens automatically when an attempt fails (3-what-happens-automatically-when-an-attempt-faFew readers

• The subscription widget appears twice or at the bottom of the page

  Seeing the subscription widget show up twice on a product page, or appear at the very bottom (in or near the footer) instead of next to the buy buttons? Both are quick fixes. This guide covers the two most common cases. Table of contents The widget appears twice The widget appears at the bottom of the page Still stuck? Related guides The widget appeaFew readers