How to share your online store password with support
Sometimes, the Super Subscriptions support team may request access to your online store password. This typically happens if your store is password-protected or still in development, and we need to troubleshoot issues related to the subscription widget and its interaction with your theme. This guide will walk you through how to securely share your password with us so we can efficiently resolve any issues.
Table of contents
- Why we request your online store password
- How to find your online store password
- Troubleshooting
- Conclusion
Why we request your online store password
Sometimes, merchants encounter issues with the way our subscription widget displays or functions within their online store. If your store is password-protected, such as when it is still under development, this prevents our developers from accessing it. Sharing the password enables us to view your store and help resolve the issue.
How to find your online store password
Follow these steps to locate your store’s password and share it with our team:
- In your Shopify admin, navigate to the Online Store section.
- Once in the Online Store section, go to Preferences.
- Click the See store password button located at the top banner. This will automatically scroll down to the “Password protection” box.
- Copy the text found in the “Password” field and paste it into the live chat with your support agent.
Troubleshooting
If you have followed these steps and still cannot locate the online store password, please reach out to us via live chat. We will be happy to assist you further.
Conclusion
By following this guide, you should be able to easily share your store’s password with our support team so we can quickly resolve any subscription widget issues. If you encounter any problems along the way, do not hesitate to contact us for further assistance.
Updated on: 10/24/2024
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