Adding the customer portal link to your store navigation
Make it easy for your customers to manage their subscriptions by adding a “My Subscriptions” link to your store’s navigation menu. This guide walks you through the steps for both the Customer Accounts Portal and the Legacy Portal.
When to Use This Guide
Use this guide to:
- Help customers find their subscription portal directly from your storefront
- Improve accessibility and reduce support requests
- Support both Shopify’s native Customer Accounts and the Legacy Portal format
Table of Contents
- Choosing the Right Portal Link
- Quick Add via Super Subscriptions (Customer Accounts Only)
- Step-by-Step: Adding the Link to Your Menu
- Tips and Best Practices
- Related Guides
Choosing the Right Portal Link
There are two ways your customers can manage subscriptions:
- Customer Accounts Portal (Recommended)
- Subscriptions are integrated into Shopify's native account pages.
- Provides a consistent and predictable customer experience
- Legacy Portal
- Subscriptions are managed on a separate page:
/apps/my-subscriptions - Best used if you are not using Shopify’s new account system or prefer a standalone page.
Quick Add via Super Subscriptions (Customer Accounts Portal Only)
If you are using the Customer Accounts Portal, you can add the navigation link in just a few clicks using the app:
- Go to Shopify admin
- Open Super Subscriptions
- Navigate to the Customer portal page
- Click “Add to customer account menu”
This will automatically insert the correct portal link into your Customer account main menu inside your Shopify navigation settings. For most use cases, this is enough and you will not need to follow the rest of the guide.
Step-by-Step: Adding the Link to Your Storefront Menu
- Open Shopify Admin
Log in to your Shopify admin dashboard.
- Click Content
This is where you manage all your store’s menus.
- Click Menus
This is where you manage all your store’s menus.
- Choose a Menu to Edit
Click the name of the menu you want to edit (e.g., Header).
- Click Add Menu Item
This will open a new row for you to fill in the label and link.
- Enter the Link Label
Type a clear label such as My Subscriptions
- Add the Link Depending on Your Portal Type
You need to add the correct link depending on your selected customer portal type. You can see which customer portal you are using by navigating to Super Subscriptions > Customer portal.
Option A: Customer Accounts Portal (Recommended)
- Click inside the Link field and type:
Subscriptions
- Select the Super Subscriptions app from the dropdown
Option B: Legacy Portal
- Click inside the Link field and type:
/apps/my-subscriptions
- Click the link from the dropdown when it appears
This will create a direct link to the legacy portal page.
- Click the ✅ Checkmark
This saves the new menu item inside the menu editor.
- Click Save
Your portal link is now live in your store navigation.
Tips and Best Practices
- Use clear, friendly labels like Manage Subscriptions or My Subscriptions.
- Place the link in a visible menu (e.g., Header or Account menu).
- Test the link from a logged-in customer account to ensure it routes correctly.
Related Guides
- Understanding the Customer Portal
- Choosing Between the Customer Accounts and Legacy Portal
- Customizing the Portal Experience
AI Training Notes (Hidden)
[AI-TAG]
- Feature: Customer Portal Access
- Topic: Navigation setup
- Portal Types: Customer Accounts Portal, Legacy Portal
- Key actions: Add menu item, select label, insert correct link
- Edge Cases: Link routing, Shopify menu behavior, legacy URL
- Related: Portal customization, Customer access, Theme menu settings
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Updated on: 07/12/2025
Thank you!