A Beginner's Guide to the Customer Subscriptions Portal

The customer portal determines how your shoppers manage their subscriptions after purchasing. This guide walks you through the two available experiences: the Customer Accounts Portal (recommended) and the Legacy Portal.

Table of contents

• How customers access the portal
• Customer Accounts Portal (Recommended)
• Enabling the customer accounts portal
• Legacy Portal
• Managing customer permissions
• Up next: Adding the customer portal link to your store navigation

How customers access the portal

There are three ways customers can enter their subscription management portal:

• From email notifications sent by Super Subscriptions
• Through their Shopify customer account page (if using the Customer Accounts Portal)
• Via a link in your store's navigation menu (if enabled)

Customer Accounts Portal (Recommended)

Customers can view and manage their subscriptions directly from their Shopify account page. This provides a native, streamlined interface and improves trust and usability.

Key features:

• Manage in customer accounts: customers access subscriptions from the same place they manage orders and account details.
• Add navigation link: make it easier for customers to discover the portal by adding a link to your store's main menu.
• Preview and copy portal link: quickly open the portal or copy the URL for use in menus, emails, and more.

Enabling the customer accounts portal

You need to manually enable this experience:

1. Go to Super Subscriptions > Settings > Customer portal
2. In the Customer accounts section, click Enable customer portal
3. Add the Super Subscriptions items
4. Click Save

Legacy Portal

This version creates a separate page for managing subscriptions, outside of the Shopify account area.

Key features:

• Standalone page: a self-contained portal that doesn't require customer account integration.
• Navigation menu support: you can link to this page from your store's navigation or customer menu.
• Preview and copy portal link: quickly get the link to use in emails or navigation.

Managing customer permissions

You can control what actions customers are allowed to take in the portal, such as pausing, canceling, or editing their subscriptions. These permissions help you offer a self-service experience while maintaining control over key behaviors like product changes, billing adjustments, and cancellations.

Each permission can be turned on or off using simple toggles in your settings. For a full list of available options and how to configure them, see our Customer Portal Settings guide.

Up next: Adding the customer portal link to your store navigation

Once you've chosen a portal experience, the next step is to add it to your storefront so customers can easily access it. For step-by-step instructions, see Adding the customer portal link to your store navigation.

Updated on: 07/29/2026