Articles on: Offers

Requiring a minimum number of payments before cancellation

Want customers to commit to a few deliveries before they can cancel, for example a 3-month minimum? You can set a minimum (and maximum) number of renewals on each subscription bar. This guide explains how it works and what it does and doesn't restrict.


Table of contents



Set a minimum commitment


  1. Go to Super Subscriptions > Offers and open an offer.
  2. Select the subscription bar.
  3. In the Contract duration settings, set Minimum number of renewals.
  4. Save.


What the minimum actually does


The minimum prevents customers from cancelling through the customer portal until that many renewals have been fulfilled. For example, a minimum of 3 means a customer can't self-cancel until their third renewal has been charged.


The limit counts renewals, which do not include the initial checkout order. A minimum of 3 means the first order plus three renewals, four orders in total, before self-cancellation is allowed.


A few important clarifications:


  • It blocks customer-initiated cancellation in the portal only. You can still cancel or pause the subscription yourself from the Subscriptions page at any time, see Managing a customer's subscription on their behalf.
  • It doesn't force the customer to keep paying if their card fails. Failed payments are handled by your dunning settings.
  • It cannot guarantee that every payment is collected. A minimum only hides the cancel button. It can't stop a customer's bank from declining a renewal, or the customer from removing their card, letting it expire, or disputing a charge. The app has no way to force a payment through.


A minimum number of renewals is a soft commitment, not a payment guarantee. If you need to guarantee that the full commitment is paid, collect the money up front instead of relying on recurring charges, for example through a credit / buy-now-pay-later provider such as Klarna or Clearpay (Afterpay), which pays you up front and then collects from the customer themselves.


Setting a maximum number of orders


In the same Contract duration settings, Maximum number of renewals automatically ends a subscription after that many orders. Use it for fixed-length subscriptions (e.g. a 6-box series). Like the minimum, the maximum counts renewals and excludes the initial order.


Good to know


  • These limits are stored on each contract at the time of purchase. Changing the bar later doesn't retroactively change existing subscribers.
  • Make the commitment clear to customers in the subscription bar description so they aren't surprised at checkout.



Updated on: 07/29/2026

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