How Super Subscriptions Works

Welcome to Super Subscriptions! This overview explains how shoppers buy and manage products on a recurring basis. You'll discover how subscription plans appear on your storefront, how contracts form after checkout, and how customers stay in control through the portal we provide.


Table of Contents



The customer journey


Picture a shopper exploring your store. They notice a subscription option in the widget on the product page and pick the schedule that suits them best. After checkout, our app creates a subscription contract that confirms when they'll be billed and what they'll receive. A confirmation email leads them to the customer portal, where they can return anytime to update quantities, swap products, or add something new. This smooth path from widget to portal is the heart of the subscription experience.


Subscription plans


Subscription plans define which products can be purchased on a recurring basis and under what terms. Each plan can include one or more subscription options such as weekly or monthly deliveries, discounts, and prepaid schedules. Customers see the name of your plan and choose a subscription option during checkout. You can create your own subscription plan with subscription options from Super Subscriptions > Plans


The subscription storefront widget


The product page widget displays your subscription plans on product pages so shoppers can easily start a subscription. Customers pick their preferred option, see any discounts, and add the subscription to their cart. The widget adapts to your theme and can be customized from Super Subscriptions > Widget.


Subscription contracts


After a customer checks out with a subscription option, a subscription contract is created. The contract records the exact terms the customer purchased—billing schedule, products, discounts, and upcoming renewals. Any future changes you make to the plan won’t affect existing contracts. You can view and modify contracts from Super Subscriptions > Contracts.


Managing subscriptions


Customers can manage their own subscriptions through the customer portal, where they can skip, pause, or cancel deliveries. Merchants can also update contracts directly in the admin to change products, shipping details, or renewal dates. You can view and customize your customer portal from Super Subscriptions > Customer Portal


Limitations


To use the Super Subscriptions app, your store must use one of the following payment gateways:




Updated on: 07/21/2025

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